Terms & Conditions

means the proprietary artificial intelligence–driven voice automation technology, including all software applications, source and object code, algorithms, models, APIs, dashboards, interfaces, documentation, updates, enhancements, and underlying infrastructure, whether hosted by Salesix AI or its authorised service providers, made available to the Client on a subscription basis.

means an automated voice-based artificial intelligence system deployed by the Client using the Salesix AI Platform, which generates responses, routes interactions, and performs actions solely on the basis of Client-provided training inputs, configurations, workflows, prompts, rules, and restrictions, without independent intent, judgment, or discretion.

means all data, content, information, materials, configurations, prompts, scripts, workflows, training inputs, voice recordings, audio files, transcripts, metadata, logs, and any other information provided, uploaded, generated, or made available by or on behalf of the Client through the Salesix AI Platform, including personal data relating to End Users.

means any individual who interacts, directly or indirectly, with an AI Voice Agent deployed by the Client using the Salesix AI Platform, including customers, consumers, subscribers, beneficiaries, or callers of the Client.

means the period commencing from the effective date of the Client’s subscription to the Salesix AI Platform and continuing for the duration specified in the applicable order form or subscription plan, unless terminated earlier in accordance with this Agreement.

means all applicable statutes, enactments, rules, regulations, notifications, guidelines, directions, judicial precedents, and governmental requirements in force from time to time, including but not limited to the Indian Contract Act, 1872; the Information Technology Act, 2000 and rules made thereunder; the Digital Personal Data Protection Act, 2023 and applicable rules; the Arbitration and Conciliation Act, 1996; and any sector-specific laws applicable to the Client’s business.

Headings are for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa. References to clauses are to clauses of this Agreement unless stated otherwise.

Salesix AI provides backend technology infrastructure that enables Clients to design, configure, train, deploy, and operate AI Voice Agents for their own internal or external business use cases. Salesix AI’s services are limited to providing the technological means through which Clients may automate voice-based interactions.

The Client expressly acknowledges and agrees that Salesix AI:

• Does not operate, manage, or control the Client’s customer-facing business processes
• Does not determine or influence the content, tone, accuracy, or appropriateness of communications between AI Voice Agents and End Users
• Does not decide or resolve customer complaints, claims, disputes, service issues, compensation matters, or legal obligations of the Client

AI Voice Agents deployed using the Salesix AI Platform function strictly in accordance with Client-defined training, configurations, workflows, prompts, and restrictions, and any outputs generated by such AI Voice Agents reflect the Client’s instructions and design choices.

Nothing in this Agreement shall be construed as Salesix AI providing customer support services, advisory services, legal advice, regulatory advice, or business decision-making on behalf of the Client.

Subject to the Client’s compliance with this Agreement and payment of applicable subscription fees, Salesix AI grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Salesix AI Platform solely during the Subscription Term and solely for the Client’s internal business purposes.

Except as expressly permitted under this Agreement, the Client shall not, directly or indirectly:

• Copy, modify, reverse engineer, decompile, disassemble, or create derivative works of the Salesix AI Platform
• Use the Salesix AI Platform in violation of Applicable Law or in a manner that infringes the rights of any third party
• Permit access to or use of the Salesix AI Platform by any unauthorised person or entity
• Use the Salesix AI Platform to generate or disseminate misleading, unlawful, defamatory, or unauthorised communications

All rights not expressly granted to the Client under this Agreement are reserved by Salesix AI.

The Client shall be solely and exclusively responsible for:

• Designing, configuring, training, and testing AI Voice Agents prior to deployment
• Defining the scope, logic, decision trees, permissible responses, prohibited statements, and escalation mechanisms of AI Voice Agents
• Ensuring that AI Voice Agents do not make unauthorised statements, including admissions of liability, promises of compensation, or commitments that may bind the Client

The Client shall ensure that AI Voice Agents are configured in a manner consistent with the Client’s internal policies, customer terms, regulatory obligations, and Applicable Law.

The Client acknowledges that Salesix AI does not supervise, validate, or approve the Client’s training inputs or configurations and does not assume responsibility for verifying the adequacy, accuracy, or legality of such configurations.

Any consequences arising from the Client’s failure to appropriately configure, train, restrict, or monitor AI Voice Agents shall be the sole responsibility of the Client.

The Client expressly acknowledges and agrees that AI Voice Agents:

• Do not possess human judgment, intent, discretion, or awareness
• Do not understand legal, financial, regulatory, or contractual consequences
• Generate outputs solely based on Client-provided training inputs, prompts, configurations, and system logic

Salesix AI makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of AI-generated outputs for any specific business, legal, regulatory, or customer-facing purpose.

Where an AI Voice Agent makes an incorrect statement or unauthorised commitment as a result of inadequate training or configuration by the Client, the Client shall bear sole and exclusive responsibility, and Salesix AI shall not be liable.

The Client agrees that the Salesix AI Platform is a tool, and that ultimate responsibility for how such tool is used, configured, and deployed rests entirely with the Client.

Nothing contained in this Agreement shall be deemed or construed to create any relationship of agency, partnership, joint venture, employment, fiduciary relationship, or principal–agent relationship between Salesix AI and the Client.

The Client acknowledges and agrees that Salesix AI does not act as an agent or spokesperson of the Client, and neither party has the authority to bind the other.

AI Voice Agents are tools deployed and controlled by the Client and shall not be treated as authorised representatives, agents, or legal proxies of either Salesix AI or the Client.

Any statement made by an AI Voice Agent shall be deemed to have been generated solely pursuant to the Client’s configuration and training, and shall not be construed as a representation by Salesix AI.

The Client expressly waives any claim that the conduct or output of an AI Voice Agent gives rise to an agency relationship or apparent authority against Salesix AI.

The parties acknowledge that for the purposes of applicable data protection laws:

• The Client acts as the Data Fiduciary
• Salesix AI acts solely as a Data Processor

The Client shall be solely responsible for identifying lawful bases for processing, providing privacy notices, and obtaining valid consent from End Users.

Salesix AI shall process personal data only on documented instructions of the Client and in accordance with Salesix AI’s Privacy Policy and the Data Processing Addendum (DPA).

Salesix AI shall not be liable for any failure by the Client to comply with data protection laws, including matters relating to consent, notice, or data subject rights.

The Client agrees that Salesix AI has no direct relationship with End Users, and all End User requests or grievances shall be addressed by the Client.

As between the parties, the Client shall retain all right, title, and interest in and to Client Data, including all inputs, configurations, and outputs.

The Client grants Salesix AI a limited, non-exclusive, revocable right to process Client Data solely to the extent necessary to provide the services under this Agreement.

Salesix AI shall not claim ownership over Client Data or use it for any purpose other than service delivery, security, or compliance.

Except as expressly agreed, Salesix AI shall not use Client Data to train general-purpose AI models in an identifiable manner. Any improvement use shall be aggregated or anonymised.

Upon termination, Client Data shall be handled in accordance with the DPA and Salesix AI’s data retention practices.

Each party (“Receiving Party”) shall keep confidential all non-public, proprietary, or confidential information disclosed by the other party (“Disclosing Party”).

Confidential Information shall be used solely for the purpose of performing obligations under this Agreement and not disclosed to third parties except on a need-to-know basis or as required by law.

Confidential Information does not include information that is publicly available, lawfully known prior to disclosure, or independently developed.

Confidentiality obligations shall survive termination or expiry of this Agreement for a period consistent with Applicable Law.

Salesix AI shall use commercially reasonable efforts to make the platform available; however, we do not guarantee uninterrupted or error-free operation.

Interruptions may occur due to maintenance, system failures, force majeure events, or actions of third-party providers.

Salesix AI reserves the right to suspend access to protect system security, prevent misuse, or comply with Applicable Law.

Temporary suspension under this Clause shall not constitute a breach of this Agreement.

The Salesix AI Platform and services are provided on an “as-is” and “as-available” basis, without warranties of any kind.

Salesix AI disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Client acknowledges that AI systems may generate probabilistic or contextually inaccurate responses, and human review is essential.

Salesix AI does not provide professional advice, and any reliance on AI outputs is solely at the Client’s risk.

Salesix AI shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or revenue.

Salesix AI is not liable for losses arising from improper configuration, violation of law, or reliance on AI outputs.

Salesix AI’s total cumulative liability shall not exceed the subscription fees actually paid by the Client in the twelve (12) months preceding the claim.

Nothing excludes liability to the extent prohibited under Applicable Law.

The Client shall indemnify Salesix AI against claims arising from interactions with AI Voice Agents, regulatory actions, or the Client’s breach of this Agreement.

Salesix AI shall promptly notify the Client of any indemnified claim and provide reasonable cooperation.

The Client shall not settle any indemnified claim in a manner that imposes liability on Salesix AI without prior written consent.

Salesix AI may suspend access if the Client breaches this Agreement, misuses the platform, or if required by law.

Suspension or termination shall not relieve the Client of its accrued payment obligations.

Upon termination, the Client's license ceases, data is handled according to policy, and specified clauses survive.

The Client shall ensure its use of the platform complies with all Applicable Laws, including data protection and sector-specific regulations.

The Client acknowledges that Salesix AI does not monitor or guarantee the Client’s compliance with Applicable Law.

The Client shall promptly notify Salesix AI of any legal issue affecting the use of the platform.

Salesix AI retains all right, title, and interest in and to the Salesix AI Platform and all related technology (“Salesix AI IP”).

Except for the limited license, no intellectual property rights are transferred to the Client.

The Client retains all rights in Client Data, configurations, and business logic provided by the Client.

Salesix AI may freely use any feedback provided by the Client regarding the platform.

Nothing shall be construed as granting any additional license unless expressly set forth.

Neither party shall be liable for failure to perform due to events beyond its reasonable control (“Force Majeure Event”).

Includes natural disasters, terrorism, power failures, or changes in law rendering performance unlawful.

The affected party shall use reasonable efforts to mitigate the impact and resume performance.

If a Force Majeure Event continues for over sixty (60) days, either party may terminate this Agreement.

The parties shall first attempt to resolve disputes through good-faith negotiations.

Unresolved disputes shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.

The seat and venue of arbitration shall be Ahmedabad, India.

This Agreement shall be governed by and construed in accordance with the laws of India.

Nothing prevents either party from seeking interim relief from a court of competent jurisdiction.